Contact Us

Useful contact details

A message that names the specific casino, the account username if one exists, and the payment method involved will produce a more precise answer than a general enquiry. For bonus questions, quoting the promotion's name and the wagering stage reached helps the support team trace the exact terms that apply. Screenshots or transaction references attached to the message can remove the need for a follow-up request for clarification.

Information handling

The details entered into the form are used solely to respond to the enquiry and to keep a record of the correspondence. Personal information is not shared with third parties for marketing purposes without consent, and it is retained only as long as necessary to resolve the matter and to meet any legal record-keeping obligations that apply. Access to that information is limited to the staff who need it to answer the message.

Messages are treated as confidential. The content of a complaint or a dispute is not published, and the casino operator is not given access to a reviewer's notes or personal details beyond what is needed to address the issue raised.

Website feedback

Comments about the review site itself — a broken link, an outdated bonus figure, a game listed under the wrong provider — are read and used to correct the relevant page. Corrections are made when the information can be verified against the operator's published terms or the provider's official game list. Suggestions for new review categories or additional comparison data are noted and weighed against reader demand.

Feedback that identifies an error in a rating or a wagering requirement is treated as a priority, since a wrong figure can affect a player's decision. Where a correction is made, the updated version replaces the earlier text; the site does not maintain a public changelog of every edit.